Highlights
- •Lack of communication during patient care transitions has a negative impact on provider satisfaction and patient outcomes.
- •The use of standardized verbal and written handoff procedures improved advanced practice provider satisfaction for neurosurgery patients.
- •Standardized handoff processes can be used in many patient populations to improve provider satisfaction. Additional studies are needed to determine whether this standardization can improve patient outcomes.
Abstract
Lack of communication during care transitions leads to provider dissatisfaction and
adverse outcomes. The neurosurgical advanced practice providers (APPs) at this institution
reported low satisfaction with handoff between units. The objective of this quality
improvement initiative was to develop a standardized handoff process to improve transitions
of patient care and increase neurosurgical APP satisfaction. The process included
verbal handoff from a neurocritical care APP to a neurosurgery APP and a written transfer
summary. High adherence to the initiative was achieved, with improved provider satisfaction
post-implementation. This quality improvement initiative demonstrated improved APP
satisfaction using a standardized handoff process.
Keywords
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Biography
Monica E. Bomben, DNP, AGACNP-BC is a nurse practitioner at Northwestern Memorial Hospital, Chicago, IL. Dr. Bomben can be contacted at [email protected]
Biography
Renee N. Hansen, MSN, AGACNP-BC, is a nurse practitioner at Northwestern Memorial Hospital, Chicago, IL.
Biography
Sarah M. Fitz, DNP, ACNP-BC is a Clinical Assistant Professor at University of Illinois Chicago College of Nursing, Chicago, IL.
Article info
Publication history
Published online: February 20, 2023
Publication stage
In Press Corrected ProofFootnotes
In compliance with standard ethical guidelines, the authors report no relationships with business or industry that would pose a conflict of interest.
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© 2023 Elsevier Inc. All rights reserved.
