Highlights
- •Lack of a formal advanced practice provider (APP) orientation and onboarding has been found to contribute to APP dissatisfaction and high turnover rates.
- •An evaluation of an APP orientation process was obtained through online surveys and completed at 3 time periods: 1, 3, and 6 months from the start date.
- •By using the Plan-Do-Seek-Ask quality improvement methodology, identification of contributing factors to an unsatisfactory APP orientation were identified.
- •By streamlining the APP orientation process, APPs were set up for success and sooner acclimated to the organization’s culture and values.
Abstract
Advanced practice providers (APPs) are an integral part of the health care team. Historically
at our institution, the practice of APP orientation was limited compared with other
provider staff orientation. This lack of formal orientation and onboarding was found
to contribute to APP dissatisfaction and high turnover rates. Improvements in these
processes began with the formation of an APP Subcommittee and orientation/onboarding
task force. We describe an APP orientation process that improved the perception of
APP orientation.
Keywords
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Biography
All authors are from the Mayo Clinic Jacksonville, Jacksonville, FL. Ami Crek, APRN, DNP, is with the Department of Hospital Internal Medicine, Advanced Care at Home.
Biography
Amanda Stanton, MHS, PA-C, is with the Department of Gynecologic Surgery.
Biography
Belinda Bradley Monning, DNP, ACNP-BC, is with the Department of Hospital Internal Medicine and Advanced Care at Home.
Biography
Anastasia J. Whitman, APRN, DNP, is with the Department of Hospital Internal Medicine.
Biography
Amanda Chaney, APRN, DNP, is with the Department of Transplant and is chair of the Advanced Practice Provider Subcommittee.
Article info
Publication history
Published online: April 15, 2022
Footnotes
In compliance with standard ethical guidelines, the authors report no relationships with business or industry that would pose a conflict of interest.
Identification
Copyright
© 2022 Elsevier Inc. All rights reserved.
